Service Department / Body Shop Customer Testimonials 

8/30/2010 LOU FUSZ TOYOTA SERVICE DEPARTMENT - Tom Coates / Brian Reaves
When I got there, they were very honest, they explained that, they were a bit busy at the moment so, that for me for my oil to get changed they said it will take about an hour and they asked me if that was fine, I told them that great and so I waited in that was actually went shorter than anticipated so it was nice that I got the honesty from them.
Customer Name: MARK SEVEM

8/28/2010 LOU FUSZ TOYOTA SALES DEPARTMENT - Rob Roedel / Stephen Gianino
He handled it in a professional manner, that means he didn't high pressure us, we told him what we wanted, he went along with it, he told us what he can give us for our car and what the new one would cost and didn't do anything until we said (yes, we agree with what we got) and then we did the paperwork and I thought that was really good. Just courtesy and respect for the customer.
Customer Name: CHARLES HAGAR

7/29/2010 LOU FUSZ TOYOTA SERVICE DEPARTMENT  - Tom Coates / Daniel Hermeyer
They were several thing that were notable, they were on time, with their appointment time, they were someone available to check me in and to process my car at the time we made the appointment, the gentleman in the service area that was working with the car came to the waiting room several times to clarify that work that needed to be done and to be sure that it was authorized and the waiting area I did mention it when I was there, the waiting area is been equipped with wireless Internet allowed me to get work done while I was waiting, because it was 3 or 4 hours process, so that made it very convenient for me otherwise I would had arranged other transportation or it would be a half day wasted, so that was quite nice
Customer Name: JAIME SCOTT

7/26/2010 LOU FUSZ TOYOTA SALES DEPARTMENT - Johnathon Triola / Mchael Keiser
I just felt like I was treated with respect and I didn't feel like I was pressured in anyway.
Customer Name: MARIE RYAN

7/21/2010 LOU FUSZ TOYOTA SERVICE DEPARTMENT - Lonnie Chapman / Scott Gryzmala
They're always very polite and professional and friendly and I always stay and so of course there is coffee there, so I wanted, had the things to read and I, if there is ever anything that they noticed that needs work, they will come out and they will talk to me about it, but there is never any pressure to get something done, I didn't need anything the extra done, the other day and the service is quick, I'm always surprised that I'm out of there as quickly as I'm.
Customer Name: JANET NOLAN

7/24/2010 LOU FUSZ TOYOTA SERVICE DEPARTMENT - Michael Wolz / Davis Landolt
I have a wonderful serviceman there his name is Michael and he was great. He listened to what it was that I wanted to done and he was very concerned and then he came back to tell me exactly what needed to be done which I thought was great.
Customer Name: GRACE MAZZONI

7/19/10 LOU FUSZ TOYOTA SALES DEPARTMENT - David Bailey / Stephen Gianino
Very much so, we found... this is the fourth car we have bought from Lou Fusz and plus my sister have bought one, so we get good service and got good vehicles at the right price, so we are very happy with that's why we keep going back.
Customer Name: DAVID WORFUL

7/17/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT - Warren Hamilton / Daniel Hermeyer
I am very satisfied with, I have been dealing with them for years and I never had... honestly I never had a bad experience there.
Customer Name: EILEEN GRIFFITHS

7/3/10 LOU FUSZ TOYOTA SALES DEPARTMENT - Mark Kleve / Mike Keiser
He followed through on everything that he said he would. He went out of his way to look up some different cars for us that he really didn't have to do. He was just very personable, very polite very easy going and easy to talk to. Just he was great, I loved him... I loved to working with him.
Customer Name: STUART SPROULL

7/1/10 LOU FUSZ TOYOTA SALES DEPARTMENT - Warren Becker / Stephen Gianino
They made us feel important and that we mattered to them.
Customer Name: PERRIN STIFEL

6/29/10 LOU FUSZ TOYOTA SALES DEPARTMENT - Warren Becker / Michael Keiser
Warren explained the whole automobile to me and he made it very easy to lease the car.
Customer Name: CHARLOTTE WOLFF

6/21/10 LOU FUSZ TOYOTA SALES DEPARTMENT - Charles Braden / Michael Keiser
From the time I walked in, everybody was really helpful and very nice.
Customer Name: EVELYN BRADEN

6/21/10 LOU FUSZ TOYOTA SALES DEPARTMENT - David Bailey / Stephen Gianino
It's the first time I have ever bought a new car. They seemed to be very straightforward, the first person I met, he was outside the door, he was very happy to show me the car and actually the first time when I got there I only had 40 minutes, so I... because my wife was getting her hair cut and actually I probably only had 20 minutes, so I had already looked at the car at another dealership and knew pretty much what I wanted and so he showed me what they had in stock and we talked about the features I wanted and they had a couple of cars that had those, so in that 20 minutes they gave me a reasonable quote which allowed me to talk to the other dealer see what he could offer and they told me pretty much the whole story and the story never change, so they told me in that 20 minutes, so that was pretty nice.
Customer Name: GEORGE MILLS

6/21/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
Larry, thanks for all your efforts to make sure I was able to complete the second phase of the recall...the pedal reshaping!!! Scott in the service department is excellent. Your excellent service department helped me overcome my anxiety about all the recent Toyota issues...some of which were made-up. I want Toyota's focus, to once again be on quality, reliability, dependability, safety and fuel economy. Toyota needs to stay competitive with Honda, Subaru and more recently Ford.  Shirley Weir, the one who sold me the car, is fantastic. Please send this message to Scott in the service dept. and to the Fusz owners.
Toyota is doing a better job of correcting a crisis than BP Oil. I no longer purchase gas from BP. I like the fact that Toyota shows concern for our environment...for example the Prius.
Customer Name: TOM DALTON

6/19/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
Dear Mike, Just wanted to take a minute to thank you for the wonderful service experience (again)!  My husband was driving to work when a rock came through the moonroof on his Camry.  We were told that the glass to replace it wouldn't be in for almost a week.  But, to our surprise, you were able to get it in the next day! 
When I brought the car in, I felt like everyone knew me.  It was even fun!  The car was fixed, same day and returned to us repaired, washed and shiny!!  Thank you for taking such good care of  "Gary's Baby" ....and for making the whole experience pleasant!  You know we'll be back when we need another car or more service!
Customer Name: CHRISTIE AND GARY THAYER

6/10/10 LOU FUSZ TOYOTA SALES DEPARTMENT  - Stacey Tijerna / Michael Keiser
I felt like they did a good job of selling the vehicle, not pressuring us that was kind of welcome change from how we done business with other dealers in the past.
Customer Name: ANDERSON MANLY

6/9/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT - Donald Scheffler / Michael Keiser
I'm a repeat customer at Lou Fusz, they always do a good job, they are friendly, they are professional, I take it back there for service, so it's always a good experience.
Customer Name: CHARLOTTE MAY

5/12/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
Very thorough. Just kind of went over everything with me, offered me a lot of different plans. Offered me different ways to save. Just overall was very good, very quick. They are fine.
Customer Name: SCOTT UELSMANN

5/7/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
LARRY,  Great to see you this past week and thanks to you and the team for - as usual - the great service and effort. We do appreciate it and that is why we own Toyotas = because of the Lou Fusz first class service.  Bravo!
Thanks Larry. Keep up the good work. Nice to see you.
Customer Name: TOM KALETTA

5/3/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
I always like dealing with the service advisers there, they are pretty honest and straight forward about the repairs that are needed. They said what needed to be done and they did it.

Customer Name: STEVEN GORIN

5/6/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
Dear Mike,   Thank you for the prompt service yesterday.   I noticed the air pressure light on, and decided to stop in and get it checked.   There was a nail in the tire and it got fixed right away.   I love that feature on the car, that it lets me know when something isn't right with the tires.   Otherwise I wouldn't have known anything was wrong until I had a flat.   I didn't have an appointment or anything.   Thanks again.

Customer Name: JEANNE KRUPINSKI

4/30/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
I really liked that have my oil changed and the guys in the service they are always friendly, they are nice, they are prompt, it was actually pretty busy when I got there and I still got in and out under an hour so they always do a good job.
Customer Name: CATHERINE DOTY

4/29/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
Let's see, I left my... I couldn't find my coupon and by the way it was in the visor, in my car, I looked all over and couldn't find it, so I told the lady that I had my coupon but I couldn't find it so she gave me the value of the oil changes so I had my coupons, that was very thoughtful.
Customer Name: LOIS YOUNG

4/21/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
The thing I like about them is they treat me and they’ve treated my wife as though this is their own personal car and they really care a lot about it so they do all the things and I know that this creates bigger sales by doing this but they actually really check the car out and they’re looking out for me as well as the business. I’m appreciative of that because they really do check and then they let you know (Hey you might want to look at this because this is the situation) or (You might want to consider doing this down the road) and I appreciate that. You know what? I will probably have this…as long as I own a Toyota I will probably have it serviced there because they are so…I’m comfortable with them and they’re so pleasant and they do good work. Misc Comments: The thing I like about them is they treat me and they’ve treated my wife as though this is their own personal car and they really care a lot.

Customer Name: JACK GLOECKLER

4/13/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
I want to compliment your service department.  It is easy to get an appointment, the service staff is always welcoming and obliging;  I always feel like I am well taken care of.  Every one of the service people seems pleasant and eager to help.  AND!  I love that my car got washed the last two times I was in there.  
Thanks!

Customer Name: JANET ETO

3/28/10 LOU FUSZ TOYOTA BODY SHOP
I always receive great service at Lou Fusz! My last experience was with the body shop and they did a great job on my bumper. Everyone there was so kind, from the lady at the desk who greeted me to the nice man who drove me home so I could leave my car there for a couple of days. I wish I had their names, but I don't remember them. Everything went smoothly, which seems to be rare these days,  and the employees at Lou Fusz are always very kind. Congratulations!
Customer Name: DIANE HYDE

3/25/10 LOU FUSZ TOYOTA SERVICE DEPARTMENT
You should feel very gratified to know that your staff is professional and courteous. The vehicle was ready when promised. Thank you to all who do their best everyday at Lou Fusz Toyota.

Customer Name: JONI GALLUP